take my business or pay my money with interest

I opened a policy for my daughter's father telephonically, upon receipt of the policy I noted that the relationship and his surname was incorrectly recorded. I sent an email to [Email Removed] on 25 June to correct this on the policy. Three weeks on 17 July I got a response saying that he cannot be covered under the Care plan Range and that I need to confirm which back account the funds must be paid into