NM
Nomathamsanqa M
1 reviews | Active since Jun 2019
19 Dec 2024, 16:22
Tactics and delays to Release Fund and make Transfers
I am struggling to withdraw funds from Superfund. I jeep on being put on hold for close to 20 minutes. My data gets depleted due to incompetence of consultants. I have been calling endlessly. Old Mutual Release my withdrawal and transfer funds to other funds as per my submission. This game you are playing is not fair. Release funds, I have comp**** with your requesting.
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Replies (6)NM
Nomathamsanqa M's updateReviewer Update
19 Dec 2024, 16:33I am struggling to withdraw/transfer funds from Superfund. I keep on being put on hold for close to 20 minutes. My airtime gets depleted due to incompetence of consultants. I have been calling endlessly. Old Mutual Release my withdrawal and transfer funds to other funds as per my submission. This game you are playing is not fair. Release funds, I have comp**** with your requesting.
NM
Nomathamsanqa M's update19 Dec 2024, 16:33
Reviewer Update
I am struggling to withdraw/transfer funds from Superfund. I keep on being put on hold for close to 20 minutes. My airtime gets depleted due to incompetence of consultants. I have been calling endlessly. Old Mutual Release my withdrawal and transfer funds to other funds as per my submission. This game you are playing is not fair. Release funds, I have comp**** with your requesting.
Old Mutual's replyOfficial
19 Dec 2024, 16:48Good day Nomathamsanqa,
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply19 Dec 2024, 16:48
Official
Good day Nomathamsanqa,
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
NM
Nomathamsanqa M's updateReviewer Update
07 Jan 2025, 14:19I received a call from Harriet Swartz, and she had committed to calling me on 06 January to provide updates. Unfortunately, no call was received nor the email.
NM
Nomathamsanqa M's update07 Jan 2025, 14:19
Reviewer Update
I received a call from Harriet Swartz, and she had committed to calling me on 06 January to provide updates. Unfortunately, no call was received nor the email.
Old Mutual's replyOfficial
07 Jan 2025, 16:19Hi Nomathamsanqa
She will provide you with an update soon.
Thank you.
She will provide you with an update soon.
Thank you.
Old Mutual's reply07 Jan 2025, 16:19
Official
Hi Nomathamsanqa
She will provide you with an update soon.
Thank you.
She will provide you with an update soon.
Thank you.
NM
Nomathamsanqa M's updateReviewer Update
15 Jan 2025, 08:57Still no updates are provided by Old Mutual, despite the commitment made.
I need to know how far is Old Mutual with funds transfer to other financial providers and when will the cash withdrawal be made?
This is tiring to keep on checking on my submission.
Can someone who is willing to assist do so. I don't need to be begging for a service.
I need to know how far is Old Mutual with funds transfer to other financial providers and when will the cash withdrawal be made?
This is tiring to keep on checking on my submission.
Can someone who is willing to assist do so. I don't need to be begging for a service.
NM
Nomathamsanqa M's update15 Jan 2025, 08:57
Reviewer Update
Still no updates are provided by Old Mutual, despite the commitment made.
I need to know how far is Old Mutual with funds transfer to other financial providers and when will the cash withdrawal be made?
This is tiring to keep on checking on my submission.
Can someone who is willing to assist do so. I don't need to be begging for a service.
I need to know how far is Old Mutual with funds transfer to other financial providers and when will the cash withdrawal be made?
This is tiring to keep on checking on my submission.
Can someone who is willing to assist do so. I don't need to be begging for a service.
Old Mutual's replyOfficial
16 Jan 2025, 06:29Hello Nomathamsanqa M, thank you for reaching out and expressing your concerns. We sincerely apologise for the frustration you've experienced regarding the funds transfer and cash withdrawal process. Please know that we have escalated your matter to ensure it receives the attention it deserves.
We understand how important this is for you, and we are actively working to provide you with updates as soon as possible. Our team is committed to resolving this issue swiftly and efficiently.
We understand how important this is for you, and we are actively working to provide you with updates as soon as possible. Our team is committed to resolving this issue swiftly and efficiently.
Old Mutual's reply16 Jan 2025, 06:29
Official
Hello Nomathamsanqa M, thank you for reaching out and expressing your concerns. We sincerely apologise for the frustration you've experienced regarding the funds transfer and cash withdrawal process. Please know that we have escalated your matter to ensure it receives the attention it deserves.
We understand how important this is for you, and we are actively working to provide you with updates as soon as possible. Our team is committed to resolving this issue swiftly and efficiently.
We understand how important this is for you, and we are actively working to provide you with updates as soon as possible. Our team is committed to resolving this issue swiftly and efficiently.