SYSTEMS STILL DOWN

I contacted the OLD MUTUAL SUPER FUND CONTACT CENTRE to confirm the balance of my preservation fund and to complete a disinvestment. The consultant was able to provide the balance BUT when it was time for him to disinvest my funds HE SAID HE COULDNT. THE SYSTEMS ARE STILL DOWN. I SHOULD TRY AGAIN TOMORROW. To do a disinvestment like this could take 20 days and now they are PROLONGING THEIR VERY SLOW PROCESS FURTHER. How was he able to access the system to confirm my details and verify the balance yet when it was time for me to request the disinvestment the system was down? I WAS WARNED NOT TO INVEST WITH THEM AND I ONLY HOPE I CAN NOW ENCOURAGE OTHERS TO LISTEN AND NOT INVEST WITH OLD MUTUAL!!!