Suspicious old mutual transaction

I'm really a very unhappy old mutual customer, I've done a 2 pot withdrawal last year already, then the went and use a Absa accout that's closed, but I've submitted my Capitec banking details, I've visited the branch here in George, Shop 6, Shoprite Centre, 78 Market St, George Central, George, 6530 on different occasions, they kept on putting me on the phone, they let you hold forever and no one can really a straight answer. Today I've went in again and the African lady was so rude, she said they can't help with 2 pot queries, so I want to speak to the gentleman that previously assisted me as well. I told him I'm still waiting for the payment, he than put on the phone again a lady answered I've explained the situation, she took all my and said I must hold. That's what they always do, then they let you hold for long and than they drop the call. This really make me feel suspicious, as if someone has taken my money, this branch make one feel as if you want a loan, but it's your own money you want, so I want them to please give all my money I don't want anything to do with them anymore, because they really not giving a service, they not sticking to the agreement 😔.