NM
Nomathamsanqa M
1 reviews | Active since Jun 2019
06 Mar 2025, 21:07
Suspicious Behavior: OM failing to provide proof of payment more than a month
An instruction to transfer funds yo OldMutualSA Superfund has been a struggle. The OldMutualSA issues was looks like proof of payment to other financial institutions on 11 February 2025. These funds are still not reflecting yo transferred financial institution.
Endless emails and correspondence have been shared with Harriet Swartz and Aneeqah Khan. Both are unable to provide proof of payment.
I am not left with no option than even suspecting if funds where ever transfered.
Oldmutual SA help
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
07 Mar 2025, 07:02Good day Nomathamsanqa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Mar 2025, 07:02
Official
Good day Nomathamsanqa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
NM
Nomathamsanqa M's updateReviewer Update
07 Mar 2025, 16:23There is still no effort by OldMutualSA to provide proof of payment. Something is not right. Did OldMutualSA payout my investment to other financial service provider.
Why is it taking so long to produce proof of payment? This is alarming
Why is it taking so long to produce proof of payment? This is alarming
NM
Nomathamsanqa M's update07 Mar 2025, 16:23
Reviewer Update
There is still no effort by OldMutualSA to provide proof of payment. Something is not right. Did OldMutualSA payout my investment to other financial service provider.
Why is it taking so long to produce proof of payment? This is alarming
Why is it taking so long to produce proof of payment? This is alarming
Old Mutual's replyOfficial
07 Mar 2025, 16:24This matter has been escalated to the relevant team, and they will be in contact with you.
Old Mutual's reply07 Mar 2025, 16:24
Official
This matter has been escalated to the relevant team, and they will be in contact with you.
NM
Nomathamsanqa M's updateReviewer Update
11 Mar 2025, 11:01once more this is suspicious. How could OldMutual fail to produce proof of payment if funds were paid. I will be running a parallel process to report the mater to FAIS Ombundsman. This is a improper behaviour.
NM
Nomathamsanqa M's update11 Mar 2025, 11:01
Reviewer Update
once more this is suspicious. How could OldMutual fail to produce proof of payment if funds were paid. I will be running a parallel process to report the mater to FAIS Ombundsman. This is a improper behaviour.
Old Mutual's replyOfficial
11 Mar 2025, 11:18Good day, Nomathamsanqa M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2025, 11:18
Official
Good day, Nomathamsanqa M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management