LM
Lerato M
1 reviews | Active since Jan 2012
25 Aug 2026, 19:36
Suspected ***** on premium
Good day,I'm very disappointed in Old Mutual, I'm a widow and instead of healing ,you guys are depressing me.My husband passed away in January 2026 and till today you are still debiting his premium, I logged a complain and everytime I do a follow up, I'm being told it might take up to 12 months for my case to be resolved. I don't get any help and I need that money to survive.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
25 Aug 2026, 19:42Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Aug 2026, 19:42
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
26 Aug 2026, 14:58We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Aug 2026, 14:58
Official
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management