MM
Mpoiseng M
1 reviews | Active since Aug 2024
14 Aug 2024, 08:58
Surrendering of Plan
I have stopped and surrendered my investmen plan since the 13 of July, until now the case has not been resolved, I was told the money is in suspense. Everytime I call them,it's a postponing day. The delay of so many days? I did follow up so many times,no one to help. Everyone tells me about the back office. I am not happy at all with Oldmutual. I don't understand why they take so long.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
14 Aug 2024, 09:00Good day Mpoiseng Makhubela
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply14 Aug 2024, 09:00
Official
Good day Mpoiseng Makhubela
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
MM
Mpoiseng M's updateReviewer Update
14 Aug 2024, 09:56Your sincere apologies seems to be norm as i have one month with this case and all your do is keeping on apologizing and on-going investigation that has no solution. How many more days am I going to wait for futher investigation to be done.
MM
Mpoiseng M's update14 Aug 2024, 09:56
Reviewer Update
Your sincere apologies seems to be norm as i have one month with this case and all your do is keeping on apologizing and on-going investigation that has no solution. How many more days am I going to wait for futher investigation to be done.
Old Mutual's replyOfficial
15 Aug 2024, 08:57Dear Mpoiseng
We note your comments and are attending to this matter.
Regards
Old Mutual Complaints Management
We note your comments and are attending to this matter.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Aug 2024, 08:57
Official
Dear Mpoiseng
We note your comments and are attending to this matter.
Regards
Old Mutual Complaints Management
We note your comments and are attending to this matter.
Regards
Old Mutual Complaints Management
Best regards,