Surrendering of my policy has delay tactics

<p>Hi,</p> <p> </p> <p>I am absolutey horrified with the delay tactics used to drag out the surrender of my policy with Old Mutual.</p> <p> </p> <p>I email all the documentation that was required of me on the 8th July 2016, I got a reply immediately saying that my ID number needs to be in the subject line despite the fact that it was one of the requirements that had to be attached.</p> <p> </p> <p>On the 11th July 2016, I received yet another email requiring me to add my client number into the subject line, the very client number that I didnt have, the consultant could have obtained it from my certified ID and forwarded the documentation on for processing but instead she sent me the client number to resubmit my documents again.</p> <p> </p> <p>On the 13th July 2016, I resent my email yet again and horrified I told them that I would complain to get this matter resolved before my next debit order becauseI gave notice last month and yet I was still debitted, clearly the reputation of Old Mutual and cutomenr satisfaction doesnt matter to the customer services department.</p> <p> </p> <p>On the 15th July 2016, I received yet another email claiming that there was no attachements, after all the emails sent in the last week, what happened to processing my paperwork, after every email, what happens with the paper trail? Does the email fairy eat the emails that are sent by clients?</p> <p> </p> <p>All I want is my policy surrendered as I am highly annoyed with Old Mutual.</p> <p> </p>