FR
Frans R
1 reviews | Active since Mar 2020
19 Apr 2023, 14:00
Surrendering of a policy
Since I have submitted my forms to surrender a policy every week since 29/03/2023 I have had different stories. The services consultants or customer care agents do not talk the same story and they are very unprofessional. They keep the background sound on and when you speak they say the can't hear you or they drop the phone in your ear. I was told my money would be paid out on te 21/03/2023 but now it seems like there is a different story since they have delayed the process by giving me different forms. Today I was told a different story with regard to my money being paid out.
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Replies (3)FR
Frans R's updateReviewer Update
19 Apr 2023, 14:13Old Mutual will not come back to me they are like the ANC they do not respect customers and the managers are never available and when you phone to be put through to a manager there is either no response or they are not available
FR
Frans R's update19 Apr 2023, 14:13
Reviewer Update
Old Mutual will not come back to me they are like the ANC they do not respect customers and the managers are never available and when you phone to be put through to a manager there is either no response or they are not available
FR
Frans R's updateReviewer Update
21 Apr 2023, 09:01Since my last review of Old Mutual in the 19/04/2023 regarding their customer service the Complaints Manager Bilqees Carelse has only responded with the matter being investigated and that my dis investment to be finalized and the progress would be monitored and that I would be informed. Ever since that no feedback has been given since I was informed on 12/04/2023 that money would be paid on 21/04/2023. This has been empty promises and the telephone number of Carelse on the email response is not existing nor has they made any attempts to call me.all this was **** promises
FR
Frans R's update21 Apr 2023, 09:01
Reviewer Update
Since my last review of Old Mutual in the 19/04/2023 regarding their customer service the Complaints Manager Bilqees Carelse has only responded with the matter being investigated and that my dis investment to be finalized and the progress would be monitored and that I would be informed. Ever since that no feedback has been given since I was informed on 12/04/2023 that money would be paid on 21/04/2023. This has been empty promises and the telephone number of Carelse on the email response is not existing nor has they made any attempts to call me.all this was **** promises
FR
Frans R's updateReviewer Update
21 Apr 2023, 11:29Old Mutual Complaint Manager has responded with the same wording 2 days ago and his telephone number does not exist when I want to speak him/her telephonic ally. Old Mutual has no regard for people and their money and they are not people centered. I am requesting that this matter be escalated to someone who can deliver on what Old Mutual told me on the 12/04/2023. They want to be phoned but they can't phone when they are lying to customers
FR
Frans R's update21 Apr 2023, 11:29
Reviewer Update
Old Mutual Complaint Manager has responded with the same wording 2 days ago and his telephone number does not exist when I want to speak him/her telephonic ally. Old Mutual has no regard for people and their money and they are not people centered. I am requesting that this matter be escalated to someone who can deliver on what Old Mutual told me on the 12/04/2023. They want to be phoned but they can't phone when they are lying to customers