SURRENDERED POLICY

Hello Peter, i would like you to assist me with my investment at Old Mutual, I had two accounts with them and I visited their offices sometime in Oct requesting to surrender both accounts I got the first payment few days after I visited the branch I was told to submit documents for the other account I did so I then received an sms indicating that I don’t qualify to get the money I’ve saved in the account since it exceeded 15000 , the 2 people who attended to me when I claimed indicated that my money is only 12000, now I’ve been sent from pillar to post! I needed the money to pay for my school fees please help the reference number is CEB***2 and I filed again at the beginning of December I was told that the money will be sent to my account before the 15th still no luck

Your assistance in this matter will be greatly appreciated