SD
Samantha D
1 reviews | Active since Aug 2011
17 Aug 2018, 10:16
Surrender value
I've submitted all required documentation towards the application of the surrender value. It was not an easy decision to cancel my daughter's education policy, but due to the severity of the predicament that I'm in, i had no choice. I cannot wait any longer before the funds is paid into my account. According to my calculation it is 5 working days today. Please ensure that the funds reflect in my account by COB. If there's any need to communicate with me, please do so through email correspondence.
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Replies (2)
Old Mutual's replyOfficial
17 Aug 2018, 11:24Dear Samantha
We received your review of 17 August 2018.
We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply17 Aug 2018, 11:24
Official
Dear Samantha
We received your review of 17 August 2018.
We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
17 Aug 2018, 11:42Dear Samantha
I refer to your e-mail of 13 August 2018. The payment was authorised on 16 August 2018. The funds should be available to you within 48 hours from date of payment.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply17 Aug 2018, 11:42
Official
Dear Samantha
I refer to your e-mail of 13 August 2018. The payment was authorised on 16 August 2018. The funds should be available to you within 48 hours from date of payment.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,