IG
Inge G
1 reviews | Active since Jul 2010
28 Nov 2021, 18:04
Super(terrible)fund
After 2 days of trying to get hold of you, I finally got through to someone on 2021.10.22, that took my SARS Tax number, Banking details and confirmation of address and verbally said that my Superfund preserver pension scheme claim would be paid out within 20 working days. Since my first 4 calls yesterday all ended in various information feedback, (one person said I can't get the money, the other said there is no funds, the third said I'm still an active member on a company that got liquidated in 2017...) - so pardon me for not trusting any feedback from your company...
The person that assisted me in October could not give me a reference number for the call, nor send me a confirmation email after the call. This is not the customer service one would expect from a "big" company like Old Mutual.
It has already been 26 working days, and still no feedback.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Nov 2021, 18:09Dear Inge,
I am sorry to hear of the conflicting information you have received. I will investigate and we will be in contact with you on Monday.
Kind regards
Coleen Aanhuizen
I am sorry to hear of the conflicting information you have received. I will investigate and we will be in contact with you on Monday.
Kind regards
Coleen Aanhuizen
Best regards,
Old Mutual's reply28 Nov 2021, 18:09
Official
Dear Inge,
I am sorry to hear of the conflicting information you have received. I will investigate and we will be in contact with you on Monday.
Kind regards
Coleen Aanhuizen
I am sorry to hear of the conflicting information you have received. I will investigate and we will be in contact with you on Monday.
Kind regards
Coleen Aanhuizen
Best regards,
IG
Inge G's updateReviewer Update
28 Nov 2021, 18:11Thank you Coleen. I trust we will get the money paid out by Close of Business tomorrow (Monday), as the 20days have already long since expired. Looking forward to you urgent feedback tomorrow.
IG
Inge G's update28 Nov 2021, 18:11
Reviewer Update
Thank you Coleen. I trust we will get the money paid out by Close of Business tomorrow (Monday), as the 20days have already long since expired. Looking forward to you urgent feedback tomorrow.
Old Mutual's replyOfficial
29 Nov 2021, 07:33Dear Inge
A complaints assessor will be in contact with you.
Regards
Old Mutual Complaints Management
A complaints assessor will be in contact with you.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Nov 2021, 07:33
Official
Dear Inge
A complaints assessor will be in contact with you.
Regards
Old Mutual Complaints Management
A complaints assessor will be in contact with you.
Regards
Old Mutual Complaints Management
Best regards,