Superfund Withdrawal

I submitted a claim on the 12th of November for a partial withdrawal and transfer of the remaining funds to discovery. Until now old mutual tells me they cannot process the claim until discovery accepts the rot, i have been calling on numerous occasions telling them that discovery has not received the rot from them, i spoke to the manager Dylan and Tariq and was promised that this would be escalated, another week has passed and no feedback has been given to me as promised, discovery has also sent old mutual mails confirming that they did not receive the rot and requesting for old mutual to send it and still old mutual is not responding. Old mutual i want my money, which i have worked and saved up for. I don't owe you anything and you are not doing me any favours. You treat your fund members poorly, your communication is poor and your staff clueless and dishonest.