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Sikhulule N
1 reviews | Active since Nov 2024
22 Nov 2024, 08:32
SUPERFUND STALE CLAIM
I would like to talk about Old mutual Superfund department I am so sickened by all the frustration I am currently going through I have submitted a claim on the 1 Nov 2024 that has still hasn't been paid out after countless attempts in calling and emailing their CAS Claims without any success I was told there is a system error in my claim and was promised that it would be logged for it to continue till date that hasn't been done after countless calls to their call centre and speaking to different agents each one promising to logg the error each time I call still NO ERROR HAS BEEN FIXED!!!I AM CURRENTLY UNEMPLOYED AND NEED THE MONEY DUE TO ME AND OLD MUTUAL JUST DOESNT WANT TO GIVE ME MY MONEY!!!!
Helpful (0)
Replies (12)0
Replies (12)
Old Mutual's replyOfficial
22 Nov 2024, 08:40Good day Sikhulule
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Nov 2024, 08:40
Official
Good day Sikhulule
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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Sikhulule N's updateReviewer Update
22 Nov 2024, 08:44Another 2months I'm assuming.
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Sikhulule N's update22 Nov 2024, 08:44
Reviewer Update
Another 2months I'm assuming.
Old Mutual's replyOfficial
22 Nov 2024, 08:56We have escalated your case and one of our consultants will reach out within 3 working days and provide feedback.
Old Mutual's reply22 Nov 2024, 08:56
Official
We have escalated your case and one of our consultants will reach out within 3 working days and provide feedback.
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Sikhulule N's updateReviewer Update
22 Nov 2024, 09:00Using which details because I have not given you my details?!!!....YOU PEOPLE JUST LIE EFFORTLESSLY ....SUCH A SHAME
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Sikhulule N's update22 Nov 2024, 09:00
Reviewer Update
Using which details because I have not given you my details?!!!....YOU PEOPLE JUST LIE EFFORTLESSLY ....SUCH A SHAME
Old Mutual's replyOfficial
22 Nov 2024, 09:49Our team will contact you with the information available and provided on this platform. The information regarding your query can and will only be obtained from you when our team reaches out.
Old Mutual's reply22 Nov 2024, 09:49
Official
Our team will contact you with the information available and provided on this platform. The information regarding your query can and will only be obtained from you when our team reaches out.
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Sikhulule N's updateReviewer Update
04 Dec 2024, 13:22It's been another week STILL no progress on my Claim Erika the lady who was assigned my case only responds when I come back here to expose their incompetence ...OLD MUTUAL I WANT MY MONEY!!!! I'm unemployed and in need of MY HARD EARNED MONEY!
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Sikhulule N's update04 Dec 2024, 13:22
Reviewer Update
It's been another week STILL no progress on my Claim Erika the lady who was assigned my case only responds when I come back here to expose their incompetence ...OLD MUTUAL I WANT MY MONEY!!!! I'm unemployed and in need of MY HARD EARNED MONEY!
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Sikhulule N's updateReviewer Update
04 Dec 2024, 13:23They have taken down my second review ...My claim still on Error till date .
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Sikhulule N's update04 Dec 2024, 13:23
Reviewer Update
They have taken down my second review ...My claim still on Error till date .
Old Mutual's replyOfficial
04 Dec 2024, 17:09Hi Sikhulule,
We understand your frustration and sincerely apologise for the delay in resolving your matter. Please rest assured that our team is actively working on it and they will be in touch with you.
Kind regards
Old Mutual Complaints Management
We understand your frustration and sincerely apologise for the delay in resolving your matter. Please rest assured that our team is actively working on it and they will be in touch with you.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Dec 2024, 17:09
Official
Hi Sikhulule,
We understand your frustration and sincerely apologise for the delay in resolving your matter. Please rest assured that our team is actively working on it and they will be in touch with you.
Kind regards
Old Mutual Complaints Management
We understand your frustration and sincerely apologise for the delay in resolving your matter. Please rest assured that our team is actively working on it and they will be in touch with you.
Kind regards
Old Mutual Complaints Management
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Sikhulule N's updateReviewer Update
04 Dec 2024, 17:11How many times are you going to apologize instead of giving me my money?
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Sikhulule N's update04 Dec 2024, 17:11
Reviewer Update
How many times are you going to apologize instead of giving me my money?
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Sikhulule N's updateReviewer Update
04 Dec 2024, 17:13Claim of the 1st of November today is the 4th of December
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Sikhulule N's update04 Dec 2024, 17:13
Reviewer Update
Claim of the 1st of November today is the 4th of December
Old Mutual's replyOfficial
05 Dec 2024, 07:08Hi, we sincerely apologise for the frustration this has caused you. We understand how important this issue is and are committed to resolving it as quickly as possible, one of our complaint assessors will be reaching out to you soon.
Old Mutual's reply05 Dec 2024, 07:08
Official
Hi, we sincerely apologise for the frustration this has caused you. We understand how important this issue is and are committed to resolving it as quickly as possible, one of our complaint assessors will be reaching out to you soon.
Old Mutual's replyOfficial
05 Dec 2024, 07:09We apologise for the delay in processing your claim. We understand how frustrating this situation is, especially given the time that has passed. Furthermore, we are prioritising getting this resolved for you as soon as possible.
Old Mutual's reply05 Dec 2024, 07:09
Official
We apologise for the delay in processing your claim. We understand how frustrating this situation is, especially given the time that has passed. Furthermore, we are prioritising getting this resolved for you as soon as possible.