SM
Samukelisiwe M
1 reviews | Active since Feb 2020
01 Mar 2021, 14:42
Superfund provident fund poor service!!!
My father git retreched last year June and he submitted all the relevant documents but his provident fund hasn't been paid out. It's been mpre than six months now. This is the worst experience ever and such an inconvenience. What happened to communicating with your clients? If there's are documents that he hasn't submitted why is this not communicated with him? How long is it going to take you to make a payout? You customer service is the worst. Full name: wiseman Skhumbuzo Mjoli Previous employer : Fellows 'n Beswick Scheme number : R002351D Email :***
I need a payout to be done ASAP. My dad's life is stuck and he can't do anything because he doesn't have money, because of your incompetence.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
01 Mar 2021, 14:56Dear Samukelisiwe M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply01 Mar 2021, 14:56
Official
Dear Samukelisiwe M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
SM
Samukelisiwe M's updateReviewer Update
10 Mar 2021, 15:16My query has not been resolved. I have been waiting for an update from you since Monday, how long does it take you guys to process a payment?My father has been waiting for a very long time that he has ran out of patience. This is not acceptable, no one deserve to be treated this way or get such customer service. Kindly get back to me with a positive feedback.
Thanking you in advance
Thanking you in advance
SM
Samukelisiwe M's update10 Mar 2021, 15:16
Reviewer Update
My query has not been resolved. I have been waiting for an update from you since Monday, how long does it take you guys to process a payment?My father has been waiting for a very long time that he has ran out of patience. This is not acceptable, no one deserve to be treated this way or get such customer service. Kindly get back to me with a positive feedback.
Thanking you in advance
Thanking you in advance