PG
Pierre G
1 reviews | Active since Mar 2009
11 Sept 2020, 14:50
Superfund poor service is destroying my livelihood
Superfund - I can't get info via self service, whatsapp or their SMS number and when I phone the helpline I had to hold an hour until my airtime got depleted during which time NO ONE ANSWERED. My claim pay out is long overdue the time frame that the helpline agent promised me back in July. I WANT AN UPDATE.
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Old Mutual's replyOfficial
11 Sept 2020, 15:20Dear Pierre
I acknowledge receipt of your complaint. We are sorry to hear of your service experience. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2020, 15:20
Official
Dear Pierre
I acknowledge receipt of your complaint. We are sorry to hear of your service experience. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management