Superfund pension fund

I hope this email finds you well. My name is Khindlimuka Mabasa, and I am writing regarding my pension fund withdrawal following my resignation from Grupo Antolin South Africa.

I resigned from Grupo Antolin effective and they have confirmed that I have been removed from their payroll and confirmed my exit and am no longer an active employee. When I contacted your service centre yesterday, the agent confirmed that your systems reflect me as an inactive member. However, they noted that formal employer exit confirmation is still pending on your end, which is delaying my withdrawal process.

Grupo Antolin insists they have already submitted the necessary confirmation, creating a discrepancy. To resolve this and facilitate communication between parties, I kindly request a written confirmation letter (via email) stating:

My current inactive membership status in the SuperFund.

That my profile shows exit from Grupo Antolin payroll.

Any specific details on the pending employer validation required to proceed with withdrawal.

Your prompt assistance is greatly appreciated, as I aim to complete my claim efficiently. Please let me know if you require any additional information.