Superfund doesn’t want me to withdraw

Item: Old Mutual
Rating: 1
Author: Lerato M

I am writing this with a heavy heart. I have resigned from my previous role and Superfund does not want me to withdraw a portion from my provident fund. My hard earned money and I am being told I cannot withdraw. Policy number: R007577D/***6

Helpful (0)

Replies (5)

Old Mutual's replyOfficial

09 Sept 2026, 19:46

Good day Lerato M,

We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.

Regards
Old Mutual Complaints Management

Old Mutual's reply09 Sept 2026, 19:46

Official

Lerato M's updateReviewer Update

11 Sept 2026, 13:02

I haven’t received a call or email from Old Mutual.

Lerato M's update11 Sept 2026, 13:02

Reviewer Update

I haven’t received a call or email from Old Mutual.

Old Mutual's replyOfficial

11 Sept 2026, 13:08

Good Day Lerato,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management

Old Mutual's reply11 Sept 2026, 13:08

Official

Good Day Lerato,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management

Lerato M's updateReviewer Update

11 Sept 2026, 13:24

Thank you.

Lerato M's update11 Sept 2026, 13:24

Reviewer Update

Thank you.

Old Mutual's replyOfficial

11 Sept 2026, 13:35

Thank you for your patience and understanding.

Old Mutual's reply11 Sept 2026, 13:35

Official

Thank you for your patience and understanding.