SUPERFUND DEPT POOR SERVICE

I have been sent from pillar to post in the SUPERFUND department. I requested a portion of my pension and the remaining amount be transfered to my investment. I have been getting different information from the agents that work in the same department. From August 22nd to this date nothing has been done, no feedback nothing and I am calling them almost everyday to be told the same thing that my request is with FINANCE DEPARTMENT. This service is very frustrating. I called in the other day the call dropped and there was no call back. I sent an email to SUPERFUND and I was told I must send an email to CLAIMS COMPLAINTS and I must exclude them in that email, I found that response to be very rude and unprofessional. I need assistance as in yesterday its not like I am owing or borrowing this money from OLD MUTUAL, its MY MONEY and I want it. The service is PATHETIC for a giant company like that. Its been 5 painful months with such a service with OLD MUTUAL. The only department that works is the COMPLAINTS DEPARTMENT and a guy by the name of SELLO KUBAI will make your problems VANISH.