Superfund death and disability

It's been 3 years on that my father passed on speaking to the Same people to please pay out the money we need to pay the creditors e.g rates transfer the bond they saying the stil waiting for authorisation for 3 years and I was told all is in order the document we had to fill in and I sent back the forms to Thandi mehlwans and shahieda salie the forms they requested and they promise to call u back but they dnt I dnt understand why dnt they do follow ups how do they still.investment money of a deceased I wouldn't refer my friend and family to this company/ I called them these numbers ***