Superfund claims

I would like to share my experience with old Mutual superfund department.

I must say, that department is very slow on processing claim. I had a retirement withdrawal claim. I got an sms that the payment has been issued it will take 5 business days for the pay out. It's been more than 5 business working days. I don't know what's the hold up. I called in. They said said that my money hasn't been saperated. Apparently there's saving pot and vested pot. I don't know what that means. All I can say is that. They are very slow on processing claims. I thought since they introduced this portal app claim. Things will be faster.