ZB
Zanel B
1 reviews | Active since Dec 2024
03 Dec 2024, 15:12
SUPERFUND CLAIM PROCESS DISSAPOINTMENT TERRIBLE CUSTOMER SERVICE
Terrible customer experience!! I have been trying to claim my superfund pension for two months now . My investment is not showing on my profile and between all 10 of the call agents, not one of them called me back to hear if I succeeded. I still haven't succeeded! It's like they just pass me on to someone else because they are not in the mood to actually assist me. I have spent more money on airtime calling old mutual than my actual small pension that I am trying to claim.
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Old Mutual's replyOfficial
03 Dec 2024, 15:20Good day Zanel,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during this difficult time.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during this difficult time.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply03 Dec 2024, 15:20
Official
Good day Zanel,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during this difficult time.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during this difficult time.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management