MM
Mashudu M
1 reviews | Active since Jun 2016
12 Apr 2021, 12:53
Superfund claim not paid in time
i am getting a really bad service regarding my superfund claim , i wait for 20-35 min on a line and gets dropped and also getting different information regarding my claim its been over a month now, and my claim is still not paid in full am frustrated.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
12 Apr 2021, 12:55Dear Mashudu M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply12 Apr 2021, 12:55
Official
Dear Mashudu M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
MM
Mashudu M's updateReviewer Update
12 Apr 2021, 12:59Good day Thabiet
please treat this claim as a matter of urgency, please email me feedback by today .
please treat this claim as a matter of urgency, please email me feedback by today .
MM
Mashudu M's update12 Apr 2021, 12:59
Reviewer Update
Good day Thabiet
please treat this claim as a matter of urgency, please email me feedback by today .
please treat this claim as a matter of urgency, please email me feedback by today .
Old Mutual's replyOfficial
12 Apr 2021, 13:28Dear Mashudu M
Your matter has been escalated to our Superfund claims team, who will email or contact you directly.
Regards
Thabiet Mintin
Complaints Management
Your matter has been escalated to our Superfund claims team, who will email or contact you directly.
Regards
Thabiet Mintin
Complaints Management
Old Mutual's reply12 Apr 2021, 13:28
Official
Dear Mashudu M
Your matter has been escalated to our Superfund claims team, who will email or contact you directly.
Regards
Thabiet Mintin
Complaints Management
Your matter has been escalated to our Superfund claims team, who will email or contact you directly.
Regards
Thabiet Mintin
Complaints Management
MM
Mashudu M's updateReviewer Update
15 Apr 2021, 17:11its being 3 days and no one is telling anything , what is the hold up?
i tried calling yesterday still get the same answer , where do i escalate this , i am tired of the service you guys are giving me
i tried calling yesterday still get the same answer , where do i escalate this , i am tired of the service you guys are giving me
MM
Mashudu M's update15 Apr 2021, 17:11
Reviewer Update
its being 3 days and no one is telling anything , what is the hold up?
i tried calling yesterday still get the same answer , where do i escalate this , i am tired of the service you guys are giving me
i tried calling yesterday still get the same answer , where do i escalate this , i am tired of the service you guys are giving me