Superfund Claim Not Paid - Claim Submitted Oct 2020

My Superfund claim has been be paid since the claim was lodged in October 2020. I've made numerous calls to the call center with no luck. Every time you call you at least need to have R100 or more worth of airtime, because you will be on hold for a minimum of 20minutes before you get through to an agent. Sometimes the call gets cut off before you even reach an agent. I don't understands why superfund claims can't be handled at a branch level, because it's costly to call the call center and still you are not helped. I've never experienced such bad service. Old Mutual is quick to sign people for policies but they don't respond to claims with the same passion. You are really disrespectful, because it's people livelihood at stake here.

I tried submitting a complaint on their website but little is being done.