Superfund Claim - no service

It is the WORST service i have received from any Insurer in South Africa. I made a Superfund claim via OutVest on November 5, 2020 - and to date after approximately 25 telephone calls, 40 mails, 5 escalations, etc. ( we have all this on record) we have yet to receive the funds into the OutVest investment account. Every time i talk to someone at Superfund i hear this 'Sir i will escalate this and someone will call you today'. Lucky for me i did not hold my breath. When Superfund does respond it is normally with a comment that we have forgotten to supply some document. However - over these 4 months (now going for 5 months) we have supp**** ALL documents - and have to remind them each time that all documents have been provided - by attaching the requisite emails. At this point i will definitely recommend that people think very carefully before they do business with OM.