SuperFund claim.

I've been battling to make a SuperFund claim for just over 2 months now.

For the first month and a half I was sent all over the call center. The first person I was on call with was super friendly and helpful. They said they'd call me back over the next business day or two. That never happened.

I call in a few days later and the person on the other side of the call has no idea who I am. I'm also told the place still has me on their books (the company was closed and demolished), and was just generally rude to me. They even waited for me to hang up first so I couldn't review their service.

From there it was an uphill battle of people either telling me that my company is still operational or being completely unaware of my case and claim. Eventually one of the people told me to contact one of their brokers. Two names were given to me along with contact emails. Both of those emails were wrong (I confirmed then again with the person on the other end of the call) and I had to go look people up on Google.

After a fair bit of back and forth with a broker I got a confirmation email back from the admin there to say that the claim will be processed. This was the first positive response to date. Sadly the company just fell silent after.

I've since emailed to ask for a possible ETA on the procedure and now I don't even get automated replies. The broker also did not respond to my last email either.

I never thought I'd make an account here to complain about a company, but it seems to just be part of the claims process at Old Mutual based on the other reviews they've gotten here.