Superfund claim and sms line.

There sms responds on payment claims is a ****, we paying for sms to get the same responds daily.on monday it said my funds are being processed and i should recieve them within 2 working days, Tuesday same response and again today same response so am not really sure how the business working days work, i have been waiting for a superfund layout for over weeks and weekes even called the call center i was told its being processed they require nothing, sent a email told me its been escalted to claims department, and its not the first time i go through this long waiting process for funds that they recieved on the 17th of January 2022 its almost end of February 2022 am still waiting. I wonder which bank are they transferring from or people are not doing there work and nobody does follow ups. This is unacceptable.