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Sinovuyo M

1 reviews | Active since Sept 2018

20 Sept 2018, 11:45

superfund claim an payout

Please can old mutual hire people with good standard of operation, that will be professional and knowledgeable.

that value customer services other than throwing an SLA at my face.

When my money is going to be paid out I NEED today 20.09.2018 it must be paid today .

I have been calling everyday but you don't get a concrete information.... rather I cant , I don't

the self service is saying different thing than what agencies are saying

STEVE PROUT please come to my rescue

0
Replies (4)
Old Mutual
Old Mutual's reply20 Sept 2018, 13:34
Official

Hi Sinovuyo

Thank you for taking my call.

Once again, we do apologise for the frustration this has caused you. We will resolve the matter with you directly.

Regards

Brent Sellidon

Old Mutual Complaints Management

SM
Sinovuyo M's update21 Sept 2018, 09:01
Reviewer Update
The problem is that no body has bothered to call me nw
SM
Sinovuyo M's update21 Sept 2018, 12:18
Reviewer Update
Its in the afternoon now nobody has contacted me to the me if my money has been paid. Whos money is it. I worked hard for this money. Old mutual is not donating it to me. Im not a charity case
Old Mutual
Old Mutual's reply21 Sept 2018, 15:25
Official

Hi Sinovuyo

The payment has been authorised.

The payment amount should reflect in your FNB account
by Tuesday. The tax amount will be paid over to SARS on
your behalf.

Once again my sincere apologies for the delays. Wishing you all the best
for the future.

Regards

Brent Sellidon

Complaints Management