Superfund Claim

Old Mutual has been giving me the run arounds with my Superfund and I have wasted timr and energy and airtime calling them and everytime I will call I will get the run arounds and meaning that within the operations department someone is clearly not doing their job and thry promised me that my payout will be paid but till today its not because I was told it was not sent for tax retrieve and that puzzled me a lot because how can you promise a client that you will get your money and the next thing you dont and come up with excuses?? So this is becoming a concern because its not like Im applying for a loan here its actually my money that I saved up that when I resign or retire I will use for my personal use but now its becoming a nightmare just to get my money and it seems they dont care how long it takes for you to get your money, and it doesnt seem that thry understand that it gets frustrating having to call the call centre and hold forever and be told that wait for days till you get assistance or get your money so please can you assist