MG
Mluleki G
1 reviews | Active since Oct 2019
19 Dec 2024, 09:49
Superfund claim
What a pathetic service really! I've been calling to follow up on a claim and hold for 45 mins only for my call to get dropped without speaking to anyone. Countless follow up emails sent and not even a single reply from Old Mutual. What a pathetic service from such a huge organisazation.
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Replies (1)
Old Mutual's replyOfficial
19 Dec 2024, 11:58Good day Mluleki
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. Our service centres are currently experiencing high call volumes, please be patient with us during this time.
We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. Our service centres are currently experiencing high call volumes, please be patient with us during this time.
We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Dec 2024, 11:58
Official
Good day Mluleki
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. Our service centres are currently experiencing high call volumes, please be patient with us during this time.
We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. Our service centres are currently experiencing high call volumes, please be patient with us during this time.
We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management