DG
Dean G
1 reviews | Active since Mar 2013
19 Dec 2022, 10:51
Super (horrible) fund
Looking at the reviews I see I am not the only person having to fight for a claim.
I started this process on the 3 October 2022 and I have had to contact them every step of the way. And the only response I ever get is that it is with legal and there seems to be no controls in place. I have now been promised by a manager that the Business support manager would be in contact with me before end of business.
I have zero confidence in this happening and obviously if it does happen it will be delayed because of the time I will be contacted.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
19 Dec 2022, 10:53 Good day Dean G
We received your review on the 19 December 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 19 December 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply19 Dec 2022, 10:53
Official
Good day Dean G
We received your review on the 19 December 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 19 December 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
DG
Dean G's updateReviewer Update
28 Dec 2022, 14:36Wow..... This matter was escalated for urgency but yet again Old Mutual has snubbed me. I am calling but no answer , I email and no reply. Worst experience I have had with any company.
DG
Dean G's update28 Dec 2022, 14:36
Reviewer Update
Wow..... This matter was escalated for urgency but yet again Old Mutual has snubbed me. I am calling but no answer , I email and no reply. Worst experience I have had with any company.
Old Mutual's replyOfficial
28 Dec 2022, 15:03Good day Dean
We received your update of 28 December 2022.
I apologise for your service experience. I will follow-up on this matter and provide you with an update.
Kind regards
Old Mutual Customer Complaints
We received your update of 28 December 2022.
I apologise for your service experience. I will follow-up on this matter and provide you with an update.
Kind regards
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply28 Dec 2022, 15:03
Official
Good day Dean
We received your update of 28 December 2022.
I apologise for your service experience. I will follow-up on this matter and provide you with an update.
Kind regards
Old Mutual Customer Complaints
We received your update of 28 December 2022.
I apologise for your service experience. I will follow-up on this matter and provide you with an update.
Kind regards
Old Mutual Customer Complaints
Best regards,
DG
Dean G's updateReviewer Update
10 Jan 2023, 13:43Thank you for all the assistance.
I still do believe your company could have done more to alleviate all this stress and mental anguish I have had to endure for months
I still do believe your company could have done more to alleviate all this stress and mental anguish I have had to endure for months
DG
Dean G's update10 Jan 2023, 13:43
Reviewer Update
Thank you for all the assistance.
I still do believe your company could have done more to alleviate all this stress and mental anguish I have had to endure for months
I still do believe your company could have done more to alleviate all this stress and mental anguish I have had to endure for months
Old Mutual's replyOfficial
10 Jan 2023, 14:11Good day Dena
We received your update. Thank you for taking the time to provide feedback.
Kind regards
Old Mutual Customer Complaints
We received your update. Thank you for taking the time to provide feedback.
Kind regards
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply10 Jan 2023, 14:11
Official
Good day Dena
We received your update. Thank you for taking the time to provide feedback.
Kind regards
Old Mutual Customer Complaints
We received your update. Thank you for taking the time to provide feedback.
Kind regards
Old Mutual Customer Complaints
Best regards,