TM
Thato M
1 reviews | Active since Nov 2021
09 May 2022, 14:39
super fund worst service.
worst ever . my family ha to go through hoops in order to receive my dads pension and fund and profit and fund. its been 2 years now we still being taken from pillar to post .now when we think we done we told that they awaiting a tax directive its been a month and 2 weeks awaiting worst ever.
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
09 May 2022, 14:43Dear Thato
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply09 May 2022, 14:43
Official
Dear Thato
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
TM
Thato M's updateReviewer Update
06 Jun 2022, 13:03Good Morning
i am still been giving around about regarding this claim i was told that the tax directive was declined i send proof of registration from SARS on the 25th of May 2022 but up till today i do daily follow ups but i am not getting any feed back as the Tax directive only takes 3 days but to my surprise up till this day we are still awaiting . its been 2 years with this claim worst part the can not go to school do do lack of funds all due to the slow administration from your company .
i am still been giving around about regarding this claim i was told that the tax directive was declined i send proof of registration from SARS on the 25th of May 2022 but up till today i do daily follow ups but i am not getting any feed back as the Tax directive only takes 3 days but to my surprise up till this day we are still awaiting . its been 2 years with this claim worst part the can not go to school do do lack of funds all due to the slow administration from your company .
TM
Thato M's update06 Jun 2022, 13:03
Reviewer Update
Good Morning
i am still been giving around about regarding this claim i was told that the tax directive was declined i send proof of registration from SARS on the 25th of May 2022 but up till today i do daily follow ups but i am not getting any feed back as the Tax directive only takes 3 days but to my surprise up till this day we are still awaiting . its been 2 years with this claim worst part the can not go to school do do lack of funds all due to the slow administration from your company .
i am still been giving around about regarding this claim i was told that the tax directive was declined i send proof of registration from SARS on the 25th of May 2022 but up till today i do daily follow ups but i am not getting any feed back as the Tax directive only takes 3 days but to my surprise up till this day we are still awaiting . its been 2 years with this claim worst part the can not go to school do do lack of funds all due to the slow administration from your company .
TM
Thato M's updateReviewer Update
10 Jun 2022, 13:23its been 4 days still awaiting the Tax directive no feedback I'm the one who keeps on calling regarding this matter i would like to know the way forward as this is not the way you have to treat people this is very devastating . I just called through and was told that they are awaiting feedback to my understanding it takes 48 hours to do a tax directive but to my surprise its day 4.
TM
Thato M's update10 Jun 2022, 13:23
Reviewer Update
its been 4 days still awaiting the Tax directive no feedback I'm the one who keeps on calling regarding this matter i would like to know the way forward as this is not the way you have to treat people this is very devastating . I just called through and was told that they are awaiting feedback to my understanding it takes 48 hours to do a tax directive but to my surprise its day 4.
TM
Thato M's updateReviewer Update
10 Jun 2022, 15:20The reply you gave me was given on the 7th Old mutual keeps saying one thing a thousand times
TM
Thato M's update10 Jun 2022, 15:20
Reviewer Update
The reply you gave me was given on the 7th Old mutual keeps saying one thing a thousand times
TM
Thato M's updateReviewer Update
27 Jun 2022, 09:56Good Moring
I received an email from old mutual to go to SARS as the Tax directive was being declined to check what the problem might be to my surprise SARS stated that Old Mutual had written a wrong birth Month when applying for directive and up till today no correction has been made to really with a correct birth month of deceased. This is really frustrating Also SARS has shown us on their screen nd also printed it out to show that indeed the month is wrong. kindly assist urgently
I received an email from old mutual to go to SARS as the Tax directive was being declined to check what the problem might be to my surprise SARS stated that Old Mutual had written a wrong birth Month when applying for directive and up till today no correction has been made to really with a correct birth month of deceased. This is really frustrating Also SARS has shown us on their screen nd also printed it out to show that indeed the month is wrong. kindly assist urgently
TM
Thato M's update27 Jun 2022, 09:56
Reviewer Update
Good Moring
I received an email from old mutual to go to SARS as the Tax directive was being declined to check what the problem might be to my surprise SARS stated that Old Mutual had written a wrong birth Month when applying for directive and up till today no correction has been made to really with a correct birth month of deceased. This is really frustrating Also SARS has shown us on their screen nd also printed it out to show that indeed the month is wrong. kindly assist urgently
I received an email from old mutual to go to SARS as the Tax directive was being declined to check what the problem might be to my surprise SARS stated that Old Mutual had written a wrong birth Month when applying for directive and up till today no correction has been made to really with a correct birth month of deceased. This is really frustrating Also SARS has shown us on their screen nd also printed it out to show that indeed the month is wrong. kindly assist urgently
TM
Thato M's updateReviewer Update
06 Jul 2022, 13:57Good day
I'm very devastated in your services we were told last week by one of your consultants that the payment of our dates profit and fund and pension and fund will be done within 7 working days . Today when I do a follow up we are told that its with the trustees and they only meet once in a month at that as the kids are not going to school because of lack of money and this is out of hand I believe that we need to send this to the OMBUDSMAN as this has taken a whole two years to complete . This is the worst service wouldn't recommend any company to use your services I believe OMBUDSMAN will resolve this matter as i have tried and can clearly see that i will never get any help.
I'm very devastated in your services we were told last week by one of your consultants that the payment of our dates profit and fund and pension and fund will be done within 7 working days . Today when I do a follow up we are told that its with the trustees and they only meet once in a month at that as the kids are not going to school because of lack of money and this is out of hand I believe that we need to send this to the OMBUDSMAN as this has taken a whole two years to complete . This is the worst service wouldn't recommend any company to use your services I believe OMBUDSMAN will resolve this matter as i have tried and can clearly see that i will never get any help.
TM
Thato M's update06 Jul 2022, 13:57
Reviewer Update
Good day
I'm very devastated in your services we were told last week by one of your consultants that the payment of our dates profit and fund and pension and fund will be done within 7 working days . Today when I do a follow up we are told that its with the trustees and they only meet once in a month at that as the kids are not going to school because of lack of money and this is out of hand I believe that we need to send this to the OMBUDSMAN as this has taken a whole two years to complete . This is the worst service wouldn't recommend any company to use your services I believe OMBUDSMAN will resolve this matter as i have tried and can clearly see that i will never get any help.
I'm very devastated in your services we were told last week by one of your consultants that the payment of our dates profit and fund and pension and fund will be done within 7 working days . Today when I do a follow up we are told that its with the trustees and they only meet once in a month at that as the kids are not going to school because of lack of money and this is out of hand I believe that we need to send this to the OMBUDSMAN as this has taken a whole two years to complete . This is the worst service wouldn't recommend any company to use your services I believe OMBUDSMAN will resolve this matter as i have tried and can clearly see that i will never get any help.
TM
Thato M's updateReviewer Update
12 Jul 2022, 10:57Good Day
we are still awaiting payment for the beneficiaries only one has been paid what about the rest we have send through bank statements on Friday my mother( deceased wife) has not received any money though she is using a south African bank . we were told that they will be processed yet its Tuesday already. please assist
we are still awaiting payment for the beneficiaries only one has been paid what about the rest we have send through bank statements on Friday my mother( deceased wife) has not received any money though she is using a south African bank . we were told that they will be processed yet its Tuesday already. please assist
TM
Thato M's update12 Jul 2022, 10:57
Reviewer Update
Good Day
we are still awaiting payment for the beneficiaries only one has been paid what about the rest we have send through bank statements on Friday my mother( deceased wife) has not received any money though she is using a south African bank . we were told that they will be processed yet its Tuesday already. please assist
we are still awaiting payment for the beneficiaries only one has been paid what about the rest we have send through bank statements on Friday my mother( deceased wife) has not received any money though she is using a south African bank . we were told that they will be processed yet its Tuesday already. please assist
TM
Thato M's updateReviewer Update
14 Jul 2022, 06:49This is so devastating the kids are going back to school on monday no one has called the guardian of the kids no money has been received and on Friday we were told they are processing even on Monday send last documents needed and yet no payment of has been received by deceased partner its been a battle for a whole 2 years i believe the processors are still sleeping on this case coz its been forever
TM
Thato M's update14 Jul 2022, 06:49
Reviewer Update
This is so devastating the kids are going back to school on monday no one has called the guardian of the kids no money has been received and on Friday we were told they are processing even on Monday send last documents needed and yet no payment of has been received by deceased partner its been a battle for a whole 2 years i believe the processors are still sleeping on this case coz its been forever
TM
Thato M's updateReviewer Update
16 Jul 2022, 09:40One depend has received money but da bank needs confirmation of amount send from old mutual inorder to give access to it in lesotho. Other beneficiaries haven't received anything really want to understand how is it possible that payments are done on a week by week for different individuals without any paper provided to show how much goes where and yet still the deceased spouse hasnt received even a single cent worst part the kids ate going bck to school on monday ad no call made to the parent regarding school fee cz da fund we were told last week its been formed online. This issue really needs the Ombudsman coz worst and heart breaking feeling ever.imagine lossing a dad ad his kids have to fight inorder to get his money as if he didnt work for it im really taking this to Ombudsman.
TM
Thato M's update16 Jul 2022, 09:40
Reviewer Update
One depend has received money but da bank needs confirmation of amount send from old mutual inorder to give access to it in lesotho. Other beneficiaries haven't received anything really want to understand how is it possible that payments are done on a week by week for different individuals without any paper provided to show how much goes where and yet still the deceased spouse hasnt received even a single cent worst part the kids ate going bck to school on monday ad no call made to the parent regarding school fee cz da fund we were told last week its been formed online. This issue really needs the Ombudsman coz worst and heart breaking feeling ever.imagine lossing a dad ad his kids have to fight inorder to get his money as if he didnt work for it im really taking this to Ombudsman.