Super bad service and incompetence!

The level of incompetency the people who work at old mutual is extremely appauling and I'm a very disgusted client who would never recommend anyone to invest nor trust THEIR MONEY with this company!<br> <br> I submitted all my ddocuments for a surrender value on my retirement annuity which ofcourse is less than R7000 as per their policy on the 29th of January and was told this process takes 1-20 days to be complete. i phoned in twice before that to ensure that all documents were well in order and if everything looked good on thier side. Only on the 18th Feb when i called to check what was happening that they said my money was released on the 16th and that it will take 8 days for money to be cleared from tax directive and anther two for bank clearance. Its been 10 days and another call center agents tells me THE SAME STORY! What the hell is this? how incompetant can one really be? the same thing i was told last week i was told today and this agent says he knows nothing about the 8-10 days rule. How does old mutual PROMISE the client this process takes 20 days when in essence it took me 28 DAYS and COUNTING? where is your shame? some body better sort this **** out ASAP im done with this!