Super bad service

Good day I would like to complain about the disgusting service I received from your company specifically Mmabocha Seabi!

I am angry, I am disappointed. Mmabocha assisted me with a policy and set up a debit for R15k the debit order never processed on the date she said it would, I queried it with her and she said she would come back to me. And she didn’t, she didn’t even respond to my email.

I did email your complaints department and email logged an online complaint regarding her service but nobody responded on bothered to contact me.

I went into the Clearwater branch to cancel the debit order and took out a new policy. To my surprise this morning I wake up and R15k is debited from my bank account

My bank account is now R13k overdrawn. I am furious that I can’t access the R1300 I had in my account, and I will be charged an overdrawn fee by my bank as well as an unpaid debit order fee.

Who will reverse these fees I am a single mother and every single cent counts! I have access to no money today! Due to the bad service I received from *********** staff.

The R15k was savings from a policy I took out at the age of 20 that has matured, nobody even bothered to contact me and tell me it’s matured.

I don’t know what to do, with no money! The balance I had was to take me until I get my salary again!

Who at your company with even help me

Whitney ***