sM
sean M
1 reviews | Active since Nov 2012
04 Jun 2021, 14:25
Such lack of service
Lack of feedback and such inconsistency with information
I have been trying to get a ra withdrawn. I orinally submitted docs 30 April. I was told it cannot be auctioned till the new laws were gazzetted but they will action my request as soon as it is. It was then gazzetted Friday 28 may. Nothing received. Phoned and I had to resend the request on 31st May. Still to this day since 31 may I have had no feedback via email. Call center says tax directiclve done but then they waiting for their systems to be gazzetted. Never hear of something like that before and I work in the financial industry. Supposed to be covid relief to access my own money but old mutual has no sympathy or relief system except them trying to hold onto money which is the client's it seems.
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Replies (2)0
Replies (2)sM
sean M's updateReviewer Update
08 Jun 2021, 10:03Well apparently hello Peter complaints don't even help. After the reply to say they will investigate and resolve I have still not received a single response. Wow great when u got things to do and a family to look after and all you want is your own money.
sM
sean M's update08 Jun 2021, 10:03
Reviewer Update
Well apparently hello Peter complaints don't even help. After the reply to say they will investigate and resolve I have still not received a single response. Wow great when u got things to do and a family to look after and all you want is your own money.
sM
---------- Forwarded message ---------
From: Sean Martin <***>
Date: Tue, 08 Jun 2021, 3:12 PM
Subject: Fwd: AR: Ra withdrawal request - REF: --GSENQ***--
To: GS Enquiries <***>
Good dayPlease advise me what the progress is of my policy surrender. I have not had feedback from your since the 31 may?Sean
---------- Forwarded message ---------
From: Sean Martin <***>
Date: Fri, 04 Jun 2021, 1:48 PM
Subject: Re: AR: Ra withdrawal request - REF: --GSENQ***--
To: GS Enquiries <***>
Hello.Still no feedback?
On Thu, 03 Jun 2021, 2:38 PM GS Enquiries, <***> wrote:
Thank you for contacting the Old Mutual Mass Foundation Email Service Centre. This is an automated reply.
If you are an Intermediary, Advisor or Branch administrator, please redirect your email to your support/administration team for assistance.
To assist with your enquiry, we need your policy/ID number. If you did not include your policy number and/or ID number, please reply to this email using reference number --GSENQ***--
Please be advised that we are experiencing high email volumes at the moment and there may be a delay in the response time.
Rest assured that we are making every effort to respond to you as quickly as possible.
Should you require to follow-up, please feel free to quote this reference number --GSENQ***--
| | | | |
----- Original Message -----From: Sean Martin [mailto:***]To: GS Enquiries [mailto:***]Sent: Thursday, June 03, 2021 2:37PMSubject: Ra withdrawal request
This email originates from an external source. Stop and think before you click!
Good day
Please help me understand where in the process my ra pay is.
According to your call center you have received the derivitive from Sars
but your system hasn't been gazzetted. No company software needs to be
gazzetted. As far as I know the law was gazzetted allowing me to withdraw
my paid up RA less than R15000 on May 28, 2021.
Call center also said they keeping clients updated. I have had no
communication about delays or your system or even the finance rules that
have been gazzetted.
Are you delaying the payment?
Kind regards
Sean
sean M's updateReviewer Update
08 Jun 2021, 18:03---------- Forwarded message ---------
From: Sean Martin <***>
Date: Tue, 08 Jun 2021, 3:12 PM
Subject: Fwd: AR: Ra withdrawal request - REF: --GSENQ***--
To: GS Enquiries <***>
Good dayPlease advise me what the progress is of my policy surrender. I have not had feedback from your since the 31 may?Sean
---------- Forwarded message ---------
From: Sean Martin <***>
Date: Fri, 04 Jun 2021, 1:48 PM
Subject: Re: AR: Ra withdrawal request - REF: --GSENQ***--
To: GS Enquiries <***>
Hello.Still no feedback?
On Thu, 03 Jun 2021, 2:38 PM GS Enquiries, <***> wrote:
Thank you for contacting the Old Mutual Mass Foundation Email Service Centre. This is an automated reply.
If you are an Intermediary, Advisor or Branch administrator, please redirect your email to your support/administration team for assistance.
To assist with your enquiry, we need your policy/ID number. If you did not include your policy number and/or ID number, please reply to this email using reference number --GSENQ***--
Please be advised that we are experiencing high email volumes at the moment and there may be a delay in the response time.
Rest assured that we are making every effort to respond to you as quickly as possible.
Should you require to follow-up, please feel free to quote this reference number --GSENQ***--
| | | | |
----- Original Message -----From: Sean Martin [mailto:***]To: GS Enquiries [mailto:***]Sent: Thursday, June 03, 2021 2:37PMSubject: Ra withdrawal request
This email originates from an external source. Stop and think before you click!
Good day
Please help me understand where in the process my ra pay is.
According to your call center you have received the derivitive from Sars
but your system hasn't been gazzetted. No company software needs to be
gazzetted. As far as I know the law was gazzetted allowing me to withdraw
my paid up RA less than R15000 on May 28, 2021.
Call center also said they keeping clients updated. I have had no
communication about delays or your system or even the finance rules that
have been gazzetted.
Are you delaying the payment?
Kind regards
Sean
sM
sean M's update08 Jun 2021, 18:03
Reviewer Update
---------- Forwarded message ---------
From: Sean Martin <***>
Date: Tue, 08 Jun 2021, 3:12 PM
Subject: Fwd: AR: Ra withdrawal request - REF: --GSENQ***--
To: GS Enquiries <***>
Good dayPlease advise me what the progress is of my policy surrender. I have not had feedback from your since the 31 may?Sean
---------- Forwarded message ---------
From: Sean Martin <***>
Date: Fri, 04 Jun 2021, 1:48 PM
Subject: Re: AR: Ra withdrawal request - REF: --GSENQ***--
To: GS Enquiries <***>
Hello.Still no feedback?
On Thu, 03 Jun 2021, 2:38 PM GS Enquiries, <***> wrote:
Thank you for contacting the Old Mutual Mass Foundation Email Service Centre. This is an automated reply.
If you are an Intermediary, Advisor or Branch administrator, please redirect your email to your support/administration team for assistance.
To assist with your enquiry, we need your policy/ID number. If you did not include your policy number and/or ID number, please reply to this email using reference number --GSENQ***--
Please be advised that we are experiencing high email volumes at the moment and there may be a delay in the response time.
Rest assured that we are making every effort to respond to you as quickly as possible.
Should you require to follow-up, please feel free to quote this reference number --GSENQ***--
| | | | |
----- Original Message -----From: Sean Martin [mailto:***]To: GS Enquiries [mailto:***]Sent: Thursday, June 03, 2021 2:37PMSubject: Ra withdrawal request
This email originates from an external source. Stop and think before you click!
Good day
Please help me understand where in the process my ra pay is.
According to your call center you have received the derivitive from Sars
but your system hasn't been gazzetted. No company software needs to be
gazzetted. As far as I know the law was gazzetted allowing me to withdraw
my paid up RA less than R15000 on May 28, 2021.
Call center also said they keeping clients updated. I have had no
communication about delays or your system or even the finance rules that
have been gazzetted.
Are you delaying the payment?
Kind regards
Sean