BT
Brendan T
1 reviews | Active since Nov 2012
13 Apr 2022, 09:50
Such a battle to change one detail - can't even get a response..
Have called and emailed old mutual extensively to change a detail on my one policy, the call centre i'm routed to says it itself does not exist - epic fail and the email i still have no reply on.
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Replies (6)0
Replies (6)BT
Brendan T's updateReviewer Update
14 Apr 2022, 10:56Still no calls or follow ups or fixes.. Do you guys not have capacity to service the clients you take money from?
BT
Brendan T's update14 Apr 2022, 10:56
Reviewer Update
Still no calls or follow ups or fixes.. Do you guys not have capacity to service the clients you take money from?
BT
Brendan T's updateReviewer Update
25 Apr 2022, 14:26Almost two weeks later and still no resolution.. What a joke.
BT
Brendan T's update25 Apr 2022, 14:26
Reviewer Update
Almost two weeks later and still no resolution.. What a joke.
BT
Brendan T's updateReviewer Update
25 Apr 2022, 15:48Sent the ID number as well as a picture of the ID document.
BT
Brendan T's update25 Apr 2022, 15:48
Reviewer Update
Sent the ID number as well as a picture of the ID document.
BT
Brendan T's updateReviewer Update
26 Apr 2022, 09:45What is the timeline on this alteration?
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Brendan T's update26 Apr 2022, 09:45
Reviewer Update
What is the timeline on this alteration?
BT
Brendan T's updateReviewer Update
05 May 2022, 11:26I STILL cannot see any changes on the website.. Please advise? Should i cancel the plan, would that be the easiest - It's one DOB how can it be this difficult?
BT
Brendan T's update05 May 2022, 11:26
Reviewer Update
I STILL cannot see any changes on the website.. Please advise? Should i cancel the plan, would that be the easiest - It's one DOB how can it be this difficult?
BT
Brendan T's updateReviewer Update
10 May 2022, 09:13I've now gotten an sms to provide an affidavit for these details to be changed. IS this necessary as i've provided a picture of the Identity document in question..
Also if this is necessary and it's part of the 'process' why was this not communicated a month ago when i started this arduous journey to change one DOB?
Also if this is necessary and it's part of the 'process' why was this not communicated a month ago when i started this arduous journey to change one DOB?
BT
Brendan T's update10 May 2022, 09:13
Reviewer Update
I've now gotten an sms to provide an affidavit for these details to be changed. IS this necessary as i've provided a picture of the Identity document in question..
Also if this is necessary and it's part of the 'process' why was this not communicated a month ago when i started this arduous journey to change one DOB?
Also if this is necessary and it's part of the 'process' why was this not communicated a month ago when i started this arduous journey to change one DOB?