YA
Yolande A
1 reviews | Active since Jan 2021
22 Jan 2021, 10:38
Substandard and concerning service
Service at Old Mutual have been so disappointing and very concerning the last year. Phones either not answered or you wait for long periods and then get cut off. Emails with SLA's for response of 8 hours, take days before answered and all this while Old Mutual proclaims "they understand how precious our time is". My product that I have app**** for on 28 December 2021 had a turnaround time of 10 - 15 working days. Today is the 22 January 2021, still not resolved, lying at the "escalation team" for how long!! I definitely have not experienced the "175 years of doing great things".
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Yolande A's updateReviewer Update
31 Mar 2021, 20:353 Months down the line and I experience exactly the same problem again with Old Mutual.
No feedback on email enquiries - emails ignored /no response, again!!
No feedback on email enquiries - emails ignored /no response, again!!
YA
Yolande A's update31 Mar 2021, 20:35
Reviewer Update
3 Months down the line and I experience exactly the same problem again with Old Mutual.
No feedback on email enquiries - emails ignored /no response, again!!
No feedback on email enquiries - emails ignored /no response, again!!