Subsequent;y Great Service Delivery During COVID-19

After going to the branch and finding it closed due to COVID-19 concerns on 3 April 2020, i contacted Old Mutual and finally got hold of Ms Aqeelah Brown.

There were few challenges and delays, probably because of COVID -19. When I realised that my query was not receiving attention. I brought it to her attention as she is the person whom I dealt with, she (Ms Aqeelah Brown) ensured that she took time to respond and following up with her colleagues.

Not once did she badmouth her colleagues, she understood where I was coming from. She made me feel like she was putting herself in my shoes. She continuously responded to my email sometimes as late as 10 pm (22h00)

What made her assistance appreciated even more was the fact that she is not even part of the division that needed to address my query. She is in Sales Division. She could have told me that she has forwarded my query where it needed to go to and leave it at that, but she went out of her way to ensure that she continuously apologised on behalf of Old Mutual and tried to make me understand. Finally my query was resolved and she was part of it form the beginning until the end She remained calm, understanding and professional until my query was resolved.

May Old Mutual please appreciate Ms Aqeelah Brown and support her while she is busy serving Old Mutual stakeholder. Ms Aqeelah Brown from Old Mutual is indeed one of the valuable and greatest asset for the Old Mutual Brand.

Lastly for Old Mutual to speed up their processes and in the midst of COVID-19 ensure that my issue get resolved promptly - I am grateful for that