Sub-Standard service at OLD MUTUAL Port Shepstone Aiken Street

I visited Old Mutual Aiken street Port Shepstone branch on Tuesday 6 May requiring information about matured policy withdrawal. I was given conflicting information and came back on the 7th with a 85yr heart stroke patient to process the withdrawal. I was kept waiting as they said they were short-staffed but even with the wait the consultant in my view blatantly refused to assist us because she failed to pick the phone and call for further information to help her do her job. I went on to call the branch because I couldn't face those consultants again after the ill treatment. I was forwarded to "Branch Manager" and had to explain myself all over again. He forwarded me a claim form to complete and return for processing. I returned the form on the 16th and checked the form for me, agreed to forward claims department according to the instruction on the form. Today 20th I called claims department and I was disturbed to be advised that the form I was furnished for claims was incorrect and therefore have to restart the process again. My concern is if someone of such high position can make that "mistake" how effective and efficient is the general staff and how many more people out there are suffering sub-standard service. What's more disgusting is that they have no care for Senior citizens if they can expect a heart stroke patient to visit their branch more than once because they can't be proactive even when probed. They don't deserve the 1 star in fact they deserve minus rating especially this branch. Their attitude is annoying