sN
shaun N
1 reviews | Active since Sept 2011
23 Sept 2015, 14:01
STUCK WITH NO CASH DUE TO OLD MUTUAL DEBIT ORDER
I get paid on the 25 and agreed to have debit orders go of on the 26. Because of the long weekend Old Mutual apparantly gave themselves the right to put the debit orders through on the 23rd, leaving me high and dry and stranded.<br> <br> I complain to a utterly useless call centre and is told to go to my bank and reverse the transcations!!!! How did a so called reputable institution get like this? I have also asked to stop sending me SMS's to provide for debit orders, but that also does not stop. I have never had a debit order bounce and yet I am treated like a fool. I take exception and feel insulted. And now I am still stuck with no cash also!!!!
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Replies (1)Old Mutual's replyOfficial
23 Sept 2015, 14:26Hello shaun1234,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Old Mutual's reply23 Sept 2015, 14:26
Official
Hello shaun1234,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
