Struggling to reduce my premium with Old Mutual

I'm forced to give 1 start but they deserve zero. I have been trying to get assistance f from Old Mutual to reduce my premium on my RA. I have c called over 5 times (you have to hold on for hours until they take your call). I was asked to send an email to service which I did on 20 January 2026. I received a response after 3 days asking for more information which I provided. There was a back and forth of emails for af few days until I received an email that said a quote was attached for me to accept. Lo and behold there were no attachments. I have since sent 3 emails and made 3 phone c calls but still no response. I need this sorted out urgently due to certain circumstances and I am frustrated. The a agent that was handling my issue is Anelisa Ngxabani | Multi-Skilled Servicing Professional. There is no direct email or contact number. I wouldn't expect such pathetic service from such a large company. I thought they were reputable. Sorely disappointing.