Struggling to obtain my money

I did a full surrender of a policy, I keep following up with regards to the payout date, it seems every 2 days it is going to be paid in 2 days. The lady at the branch keeps on assisting me and phoning the head office on my behalf, which I appreciate. It is not such a big amount, but it is taking quite a long time. I would not be feeling upset now if someone did not phone me the day before yesterday to say the money would be in today. My point is now. the what if's.. I have other policies with old mutual, and the same with my husband... I worry that should something happen to me or to him or to us both, that who ever is dealing with Old Mutual will struggle to obtain what is rightfully due to them. I left Liberty to go to Old Mutual. Should I be thinking to move away from Old Mutual now? I use to be rather impressed with Old Mutual service and promptness, but with this latest struggle. I need follow up the whole time, there is no open communication like there use to be. Besides the man that told me on the 24th that my money will be in on the 26th, I phoned the branch,the lady that is helping me said the money is paid in,but then I got an sms saying the money will be in,in 2 days??