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Griffin T

1 reviews | Active since Dec 2025

16 Feb 2026, 16:02

struggling to get my premiums refunded

Ref cet***. i have requested via email with writen consent to cancel my two policies, this was in november 2025, i was advised by the consultant sinethemba qaba to send written consent to premium management complaints. which i did, as well as to service requirements. but no one canceled it, deductions were taken december and january, i then call on the 4th of feb to get this refunded, i was advised that i need to send the email trail so service requirements, which i did again. today when i called, there was no trace of it. and i was told to again send my proof to gsenquires. this is very bad service

0
Replies (17)
Old Mutual
Old Mutual's reply16 Feb 2026, 17:57
Official
Good day Griffin,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
GT
Griffin T's update17 Feb 2026, 11:21
Reviewer Update
May i get some feedback, has anyone check on my case, has anyone seen my email?
Old Mutual
Old Mutual's reply17 Feb 2026, 12:00
Official
Good Day Griffin,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
GT
Griffin T's update18 Feb 2026, 09:52
Reviewer Update
May i get feedback, it is day no 3 and still no one has spoken or attempted anything, old mutual has the worst after sales experience ever
Old Mutual
Old Mutual's reply18 Feb 2026, 10:10
Official
Good Day Griffin,

We note your latest comment and have shared this with the relevant department.

Regards
Old Mutual Complaints Management
GT
Griffin T's update19 Feb 2026, 09:05
Reviewer Update
Day no 4 of no feedback, can i get this sorted, this is not right
Old Mutual
Old Mutual's reply19 Feb 2026, 09:41
Official
Good day Griffin,

We are sorry for the delay and frustration caused. We are urgently following up on this for you.

Regards
Old Mutual Complaints Management
GT
Griffin T's update19 Feb 2026, 11:50
Reviewer Update
I CALLED INTO OLDMUTUAL AGAIN, SPOKE TO SOMEONE IN GROUP SCHEMES PREMIUMS, SHE COULD NOT FIND ANYTHING WITH REGARDS TO MY ISSUE, SHE THE SAID SHE WILL PUT ME THROUGHT TO PREMIUM MANAGEMENT COMPLAINTS, I HAVE BEEN ON THE CALL FOR AN HOUR WAITING. EVENTUALLY IS STILL GOT BACK TO THE VERY SAME DEPARTMENT, WHERE ANOTHER PERSON TOLD ME THAT THEY CANNOT PUT ME TROUGH TO PREMIUM MANAGEMENT, SO WHO ARE YOU GUYS PLAYING WITH?? I SENT AN EMAIL TO SINETHEMBA QABA ON THE 26TH OF NOVEMBER 2025 WITH A WRITTEN LETTER TO CANCELL MY POLICY, YOU THEN TOOK MONEY AGAIN DECEMBER AND JANUARY... I NEED MY MONEY BACK!!!!!!!!
Old Mutual
Old Mutual's reply19 Feb 2026, 12:40
Official
Good day Griffin T,

We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.

We look forward to your response so we can investigate accordingly.

Kind regards,
Old Mutual Complaints Management
GT
Griffin T's update19 Feb 2026, 13:16
Reviewer Update
I RECEIEVED THE EMAIL AND SENT A RESPONSE, EMAIL ADDRESS I REP**** TO WAS ***. WITH REFERENCE *** - REF, OLCMAN***6.... I SENT A RESPONSE WITH MY EMAIL TRAIL AND THE LETTER IS SENT IN 26 NOVEMBER 2025
Old Mutual
Old Mutual's reply19 Feb 2026, 15:51
Official
Hi Griffin,

Thank you for confirming. Our team will be in touch to assist.

Kind regards,
Old Mutual Complaints Management
GT
Griffin T's update20 Feb 2026, 09:49
Reviewer Update
Good day

Please check if they have received all my correspondence, may i get feedback from them
Old Mutual
Old Mutual's reply20 Feb 2026, 10:40
Official
Good day, Griffin T.

We can assure you that one of our consultants will reach out to you today to assist you further.

Regards
Old Mutual Complaints Management
GT
Griffin T's update24 Feb 2026, 07:56
Reviewer Update
Please can i get feedback, its a new week already. i have sent everything thats required

Old Mutual
Old Mutual's reply24 Feb 2026, 08:05
Official
Hi Griffin T

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards,
Old Mutual Complaints Management
GT
Griffin T's update24 Feb 2026, 13:59
Reviewer Update
Good day,

I still have not gotten any feedback.. tomorrow is the 25th and i guess you will be taking premiums again
Old Mutual
Old Mutual's reply24 Feb 2026, 15:00
Official
Hi Griffin T

Good day, and thank you for your follow-up.

Please be assured that your matter remains with our Old Mutual Complaints Management team, and we have escalated it for urgent attention. We are prioritising a response and will provide you with a detailed update via email as soon as possible.

Regards,
Old Mutual Complaints Management