Struggle with payout from Old Mutual.

My Annuity matured on 01 November 2022. I personally went into the OR Tambo branch to submit a claim on 02 November 2022. I got a response from Old Mutual stating that are waiting for a directive from SARS.

Two months and I am still waiting on Mutual for an update on my claim.

I now understand why I have seen a few people involved in arguments about claims not being paid out by Old Mutual. The same old story. Old Mutual is quick to contact you when you miss a monthly premium. Yet time for Old Mutual to pay out becomes a drawn out battle.

This is a very sad state of affairs for a well established company.