AF
Athenkosi F
1 reviews | Active since Oct 2020
05 Oct 2020, 12:56
Stressed
I have been trying to contact Old mutual group schemes since the 25th September regarding a query I have on my policy. All I've been getting are unanswered calls and waiting on the line only to get a call disconnected without speaking to anyone. I've sent emails asking someone to call me back and nobody ever does. I have stressed the urgency of my query in my emails yet noone is getting back to me. Can one of you just call me back. I understand the high call volumes hence I've been sending you emails. This is really ridiculous now. One has to resort to such measures just to get your attention.
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Replies (3)
Old Mutual's replyOfficial
05 Oct 2020, 13:55Dear Athenkosi F
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply05 Oct 2020, 13:55
Official
Dear Athenkosi F
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Complaints Management
AF
Athenkosi F's updateReviewer Update
05 Oct 2020, 14:45Thank you so much for responding to me. I have received a call from Paul who kindly assisted me with my query.
AF
Athenkosi F's update05 Oct 2020, 14:45
Reviewer Update
Thank you so much for responding to me. I have received a call from Paul who kindly assisted me with my query.
AF
Athenkosi F's updateReviewer Update
08 Oct 2020, 11:37Following a very frustrating time I had, I would like to thank Paul Masiko very much for attending to my query and assisting me in every was possible. My issue has been resolved much to my satisfaction. Thank you so much Paul ????
AF
Athenkosi F's update08 Oct 2020, 11:37
Reviewer Update
Following a very frustrating time I had, I would like to thank Paul Masiko very much for attending to my query and assisting me in every was possible. My issue has been resolved much to my satisfaction. Thank you so much Paul ????