WJ
Whitney J

1 reviews | Active since Oct 2023

24 Oct 2023, 14:58

Stop Taking hard working people's Money for a Joke.

I've got such bad anxiety from how much life has changed since covid... Yet 2 things remain the same. 1 - my Debit order 2- unprofessional service. It's so bad that I have panic attacks when I think of my child's future and how you I get treated by Old Mutual. I can't speak to an agent-the mentality is Money driven. I need to speak to management, Because there is no way I fail a security question for a landline number, when I never owned a land line. MAKE IT MAKE SENSE. STOP coming up with new initiatives and focus on your current clients who's money you guys take every month.

0
Replies (1)
Old Mutual
Old Mutual's reply24 Oct 2023, 14:59
Official
Good day  Whitney 

We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information. 

Regards 
Shannon
Old Mutual Complaints Management