Stop calling old mutual
Today I spent from 9am to 11am with 8 different consultants to change banking details for a beneficiary on my late dads policy. Besides no one could help, each transferred me to another person and back to divisions I had already spoken to.
I am at enquired on cancelling my own policies as I do not wish for people to have the same issues as I did today and still no response.
Their telephone lines were also really unclear and I had ask the same question over and over.
Very bad
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
23 Mar 2021, 15:53Good day Alwyn
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Mar 2021, 15:53
Official
Good day Alwyn
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
23 Mar 2021, 16:02Let us be honest, you will not.
I will go directly to the local office and hope that they can do a better job.
I will go directly to the local office and hope that they can do a better job.
's update23 Mar 2021, 16:02
Reviewer Update
Let us be honest, you will not.
I will go directly to the local office and hope that they can do a better job.
I will go directly to the local office and hope that they can do a better job.
's updateReviewer Update
23 Mar 2021, 16:03You have not even taken my details to contact me and advise me on cancelling my portfolio. ????
's update23 Mar 2021, 16:03
Reviewer Update
You have not even taken my details to contact me and advise me on cancelling my portfolio. ????
Old Mutual's replyOfficial
23 Mar 2021, 17:03Good day Alwyn
We received your update. We do not request personal information on the Hellopeter website. An e-mail was sent to ***
3:54 pm requesting the policy information.
Kind regards
Customer Complaints Management
We received your update. We do not request personal information on the Hellopeter website. An e-mail was sent to ***
3:54 pm requesting the policy information.
Kind regards
Customer Complaints Management
Best regards,
Old Mutual's reply23 Mar 2021, 17:03
Official
Good day Alwyn
We received your update. We do not request personal information on the Hellopeter website. An e-mail was sent to ***
3:54 pm requesting the policy information.
Kind regards
Customer Complaints Management
We received your update. We do not request personal information on the Hellopeter website. An e-mail was sent to ***
3:54 pm requesting the policy information.
Kind regards
Customer Complaints Management
Best regards,
's updateReviewer Update
23 Mar 2021, 17:36You do realise there were 3 issues here. So for which one is the email attending?
's update23 Mar 2021, 17:36
Reviewer Update
You do realise there were 3 issues here. So for which one is the email attending?
Old Mutual's replyOfficial
23 Mar 2021, 18:08Good day Alwyn
Thank you for your update. We will arrange with the complaints assessor to contact you before day end tomorrow.
Kind regards
Customer Complaints Management
Thank you for your update. We will arrange with the complaints assessor to contact you before day end tomorrow.
Kind regards
Customer Complaints Management
Best regards,
Old Mutual's reply23 Mar 2021, 18:08
Official
Good day Alwyn
Thank you for your update. We will arrange with the complaints assessor to contact you before day end tomorrow.
Kind regards
Customer Complaints Management
Thank you for your update. We will arrange with the complaints assessor to contact you before day end tomorrow.
Kind regards
Customer Complaints Management
Best regards,