STINKING VERY BAD, HORRIBLE SERVICE RECEIVED

I have a Policy with Old Mutual that I have been paying for my child and now i am clainming on the policy and I have been moved from one pillar to another the last lady I spoke to is Nikiwe she is not patient at all she just put the phone down in my ears while I was still trying to explain, She is definately rude , please get someone professional to deal with people than getting any tom.**** or harry that do not know anything about customer service, Last week I send my form on Monday and on Wednesday i receive another form to fill that I did and send it back and today the 13th Feb my forms are nowwhere do be found no one knows and I have resubmitted the forms again, I just want this matter to be resolved asap I need my money this is very urgent as the Tertiary is opening and I need to pay registration form, When the debit order is going throu i never had a problem paying an now when is time to get my money back is the hastly. shame Old mutual is ripping people off I need this to be sorted as I am prepared to be on the social media and tell them how poor service we getting from Old mutual , how many times to I need to fill the forms one consultant says this and the other one says something different please can I get the money before the end of Business tomorrow as the forms where send and your turn around time is 5- 7 working days. I am so so dissapointed in the service I have been receiving from Old mutual. very very disgraceful to tell people that they must invest with you because your service is stiking I need a senior person to contact me urgently before this goes out of hands.