Stinking service from Tanika ref CET241*******2 Old mutual pension funds!!!

I called to follow up on my two pot withdrawal that was made on the 14th of October. I spoke to a consultant called Tannika i asked for her surname to note as reference and he told me that she does not feel comfortable to provide her surname to me. How do I trust a company with representatives like that or is that how the majority of their clients that are black like me get treated? She told me that OM is waiting for feedback from SARS however she cannot tell me when the tax directive was requested as she does not have that information. Really? There has been no updates since the 14th ? and customer must wait for 30 days then that's when they will start to work on it? there are so many graduates looking for job out there can we hire people that know what they are doing in companies where we put our hard-earned monies? I need feedback from Old mutual asap that is why I cancelled the bank account they act as if they are doing their customers a Favour. The call with Tanieka I recorded on my cellphone I won't mind sharing it with media. I am sure radio stations won't mind playing it radio listeners so they may give an opinion.