STINK, STINK SERVICE!!!!!! OLD MUTUAL WE ARE DISSAPOINTED

My brother passed away on 23 July 2021 and his wife and daughters submitted claims to Old Mutual regarding the funeral policies and education policy. To date the Education policy has not paid out although they have submitted documents numerous times and have gone to the offices of Old mutual CBD and Southgate numerous times on the last few months. My niece was told that she has to get a letter of authority and open a estate late account for the funds to be paid and this was done and submitted. They were told 5-10 days before the money pays out. They are still waiting funds. They were called to submit a early surrender form and this was done and they were told to wait 5-10 days for the funds. They are still awaiting the funds. Today 12 /11/21 they were told that the education policy doesnt exist and there are no funds. My niece has been enrolled in college and the education policy was to pay her study fees. She has spent so much on traveling and petrol money to sort this out as Old mutual claims they are unable to assist TELEPHONICALLY. Where in todays world with COVID have you heard that a company cannot assist telephonically.